Creating Default Appointment Reasons

Creating Default Appointment Reasons

  1. To add an appointment reason to Merlin, Navigate to Administration>Appointments>Appointment Reasons.
  2. The 'Appointment Reasons' screen will open, from here you can use the filter to show only the 'Appointment', 'Hospital' or 'Declined Reasons'.

The Declined reasons are for use with the Follow Up Appointment Feature.

  1. In the the top line fill in all the required areas. And 'Save

Name - Name of the appointment reason

Description - Description of the appointment reason

Category - Using dropdown list select type of appointment, Appointment, Declined reason or Hospital

Duration - How long the appointment requires

View Order - The order that the appointment will be in the list

Add to Library - Tick to add to the library

Site - Which site this is for

Colour - Assign a colour to show for this appointment type in the diary 

Ret Duration - The default appointment duration when used in the follow-up feature 

Ref Type - The time Day, Week or Month the appointment needs to be booked for

Ret Use - Tick the box if being used for follow-up feature


Users are able to enable the setting that only allows pre-created default appointment reasons to be selected at the point of booking an appointment in Merlin, removing the ability to free-type.

This is set via Administration > Settings > Diary and ticking 'Only Pre-defined Appointment Reasons'.



Looking for more information?

Head into our support portal page where you will find various ways you can reach our dedicated customer support team.

Discover more about MWI Animal Health
Meet your Merlin Product Consultant Team
Continuous CPD Learning with Vet Sphere Academy