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51. Devices and Printers

    Created On: 21/05/2025 in System System Tools
    Summary Devices and Printers are defined in the system to dictate system behaviour such as printing labels and opening tills. You can choose to define a Profile by a physical machine or by a generic location, for example 'Godalming Reception' ca...

52. Logs

    Created On: 21/05/2025 in System System Tools
    Summary Logs can be selected from the Administration menu and is broken into two sections, Login History and Error Logs.  Details Login History Login History can be accessed via Administration >  Logs >  Login History. This screen displays a...

53. Re-initiate Reminders

    Created On: 21/05/2025 in System System Tools
    Summary Re-Initiate Reminders is a utility used to maintain Codes with Reminders assigned. This tool ensures that all reminder types are overriding the correct reminder types. For information on Reminder Types, see: Reminder Libraries Details...

54. Scheduler

    Created On: 21/05/2025 in System System Tools
    Summary The Scheduler is a utility used to view and control which schedules are running (VetXML polling, SMS Schedules etc). This screen is maintained by the MWI Technology Support Team.  Details Viewing the Scheduler Navigate to Administrat...

55. Site Administration

    Created On: 21/05/2025 in System Site Administration
    Summary This article covers the configuration of Sites. Merlin facilitates the configuration of main sites, branch sites and virtual sites. Note: Changing site name and address fields could invalidate your Merlin License. It is best to contact ...

56. SMS Administration

    Created On: 21/05/2025 in Comms SMS Administration
    Summary SMS messaging is used within the system to communicate with clients in the following areas: Diary, Appointment Reminders, Patient Reminders, Compliance Reminders, Reception and Report Wizard. Details Email and SMS messaging are an add...

57. SMS from Report Wizard

    Created On: 21/05/2025 in Comms SMS Sending SMS Messages
    Summary The Report Wizard screen is used to collate data from the database based on various user-defined criteria. The clients who meet the specified criteria can then be contacted by various channels including SMS. For example, a bespoke...

58. GDPR Settings

    Created On: 21/05/2025 in Settings Available Settings
    Summary GDPR Settings can be accessed via: Administration > Settings and selecting the 'GDPR' category. This page documents each setting. Details Clear Audit over X months Allows user to specify a time period for how long Audit lo...

59. HTML Labelling Settings

    Created On: 21/05/2025 in Settings Available Settings
    Summary HTML Labelling Settings can be accessed via: Administration > Settings and selecting the 'HTML Labelling' category. This area is configured by our Field Engineers. This page documents each setting. Details Apply HTML Printi...

60. Lab Settings

    Created On: 21/05/2025 in Settings Available Settings
    Summary Lab Settings can be accessed via: Administration > Settings and selecting the 'Lab' category. This page documents each setting. Details Idexx Interlink Communication. These fields are used by MWI/Idexx to configure Idex...

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