Popular Articles

1.  Access & Use

   Last Updated: 21/07/2025 in Our Support Portal
   Summary Merlin users are able to access our ticketing support portal to raise customer queries, report incidents and request additional services to name a few. Details To access the Support Portal, you can either click this link , as well as s...

2.  Version 2.3.91 April 2025

   Last Updated: 27/10/2025 in Release Notes Merlin Release Notes - Highlights
   This Merlin - Version 91 release contains various enhancements including short text paragraphs, Health Care Plan reporting and better reporting for expiring batches. In addition, it also includes multiple bug fixes. Highlights The below video ...

3. Microchips

   Last Updated: 22/09/2025 in VetXML VetXML Capabilities
   Summary Microchip registrations can be completed via VetXML. Users can register a patient's microchip details and send information to the relevant company without filling out forms or details on the providers website. Details Register a...

4. External Lab Request

   Last Updated: 22/09/2025 in VetXML VetXML Capabilities
   Summary VetXML Labs is used to communicate and exchange data for Lab results and Lab requests.  You can send a lab request to lab companies that are supported by Petios. Send a Lab Request to VetXML Once a lab request has been created, it can b...

5. 3.1 August 2025

   Last Updated: 29/08/2025 in Release Notes Full Merlin Release Notes
   Version 3.1 Enhancements & Bug Fixes Enhancements Vetsource integration We’re excited to announce a NEW Merlin integration with our trusted partner, Vetsource ! This integration introduces seamless workflows to help veterinary practices ef...

6. Version 2.3.89 January 2025

   Last Updated: 27/10/2025 in Release Notes Merlin Release Notes - Highlights
   This Merlin - Version 89 release contains a handful of enhancements that cover the Kennel feature, the Client Purge Tool and additional criteria available when using Report Wizard. In addition, there are various bug fixes to improve usability. ...

7.  Version 2.3.88 November 2024

   Last Updated: 27/10/2025 in Release Notes Merlin Release Notes - Highlights
   This Merlin - Version 88 release contains an array of enhancements including enhancements to the written prescription workflow, mandatory appointment reasons and an auto-save function for clinical notes. In addition there are various bug fix...

8. Version 3.0 July 2025

   Last Updated: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
   This Version 3.0 release brings our exciting updates to Merlin including Online Payment Links and the first instalment of our new user interface. Highlights Merlin UI Refresh Previews We are delighted to announce one of the most significant u...

9. Version 2.3.90 February 2025

   Last Updated: 27/10/2025 in Release Notes Merlin Release Notes - Highlights
   This Merlin - Version 90 release contains a handful of enhancements to include favourite reports, patient reminder merge fields and clarity around the food chain drop down within patient details. In addition, there are various bug fixes included...

10. Version 3.1 August 2025

    Last Updated: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
    This version 3.1 release brings an exciting integration with Vetsource for online prescriptions, as well as enhancing features within Health Care Plans and the Diary. Vetsource integration We’re excited to announce a NEW Merlin integration...

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