Popular Articles

71. Code Grid View

    Last Updated: 16/07/2025 in Code Entry Code Grid View
    Summary The Code Grid View provides a view of all information for code items by Code Type. Note: This grid is read-only and codes cannot be changed from here . For information on how to edit a code, see the  Code Maintenance page . ...

72. Repeat Prescriptions List

    Last Updated: 21/07/2025 in Daylists Appointment Daylists
    Summary The Repeat Prescription List can be used to record a list of clients that have called to order a repeat prescription for one of their animals. To utilis e this daylist,  a diary column needs to be created . Details The Repeat Presc...

73. Creating Plans

    Last Updated: 24/07/2025 in Health Care Plans Creation
    Summary Once you have created your treatment groups and  assigned the relevant groups to your codes in Code Entry, you are able to setup your Health Care Plans. Add a Health Care Plan From the Main Toolbar select ‘ Health Care ’ from the 'Admi...

74. Using HCPs

    Last Updated: 24/07/2025 in Health Care Plans Management
    Summary The HCP  module is integrated into the main treatment screen, automatically discounting and dispensing items from the plan. This page documents the following day-to-day processes: - Joining a Health Care Plan - Taking the initial pa...

75. How to Use

    Last Updated: 25/07/2025 in Libraries Updating Libraries
    How to use an Administration Library There are 9 library headings located under the Administration menu, starting from 'Accounting'.  You then need to select the relevant library you need to access. Adding to a Library After you have opened the...

76. Communication from Reception

    Last Updated: 30/07/2025 in Reception Communication
    SMS from Reception SMS me ssages can be sent direct to a client if the client has a valid mobile number registered in  the clients details screen . The number must be valid without alphabetical characters or spaces i.e. '07898880000'. This p...

77. Stock

    Last Updated: 06/09/2025 in Reporting Standard Reports Summary of Standard Reports
    Summary This page documents stock related reports from the Stock categories. Details Within the Standard report tab, you will find the following Stock reports as shown below: Stock Report Description / Function Service ...

78. Treatments - Composites

    Last Updated: 31/07/2025 in Treatment Add Treatment
    Summary Composite Treatments are a means of selling several items/services automatically when a trigger or 'Parent' item is dispensed in the add treatment screen. This is a useful way to sell ‘Bundles’/'Packages'. Composite Treatments are co...

79. Adding a New Breed

    Last Updated: 15/07/2025 in Top Tips
    Adding a New Breed To add a new breed go to Administration>Patients>Breeds>Breeds Add in the new breed, making sure that the systems tick box is ticked and click 'Save'  Press F5 to refresh Merlin. This breed now needs linking to the cor...

80. Refunds

    Last Updated: 15/07/2025 in Accounts Transactions
    The Refunds screen allows you to refund transactions on a client's account. Details To perform a refund, enter the Accounts Screen and select the 'Refunds' button. The Discounts Screen consists of two tabs: 'List Items for Refund' and 'Mon...

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