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1. Version 3.0 July 2025

   Created On: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
   This Version 3.0 release brings our exciting updates to Merlin including Online Payment Links and the first instalment of our new user interface. Highlights Merlin UI Refresh Previews We are delighted to announce one of the most significant u...

2. Version 3.1 August 2025

   Created On: 29/08/2025 in Release Notes Merlin Release Notes - Highlights
   This version 3.1 release brings an exciting integration with Vetsource for online prescriptions, as well as enhancing features within Health Care Plans and the Diary. Vetsource integration We’re excited to announce a NEW Merlin integration...

3. 3.1 August 2025

   Created On: 29/08/2025 in Release Notes Full Merlin Release Notes
   Version 3.1 Enhancements & Bug Fixes Enhancements Vetsource integration We’re excited to announce a NEW Merlin integration with our trusted partner, Vetsource ! This integration introduces seamless workflows to help veterinary practices ef...

4. IDEXX Settings

   Created On: 28/08/2025 in Settings Available Settings
   VetConnect PLUS Setup in Merlin The first step is to create a Messaging Group so the relevant users receive an internal message notifying them when the results are complete and available on the patient record.  To create an internal messaging gro...

5. Approvals List

   Created On: 19/08/2025 in Vetsource
   Summary This page will guide the user through the approvals list from Vetsource prescription requests Details Navigate to the primary navigation panel on the left hand side of Merlin and click Daylists > Vetsource Approvals. This screen will dis...

6. Making a Recommendation

   Created On: 19/08/2025 in Vetsource
   Summary This page documents creating a standard and pre-approved product recommendation for a patient in Merlin to allow the customer to place an order via Vetsource. Note: Vetsource carry out specific training on their platform. This relates o...

7. Initial Set-up

   Created On: 19/08/2025 in Vetsource
   Summary This page details the steps required to complete the initial set-up when configuring Vetsource within Merlin Details When doing the initial set up to link your Vetsource account to Merlin, naviagte to integration on the primary navigati...

8. The App Drawer

   Created On: 06/08/2025 in Top Tool Bar
   Summary The App Drawer found in the top right hand corner of the Merlin screen and is a holding area where practices can copy links to useful Websites, such as Noah Compendium   Details These links are added via the App Drawer Links found in ...

9. MWI Pet Messaging

   Created On: 06/08/2025 in Comms MWI Pet Messaging
   Summary For use with MWI Pet to produce two way communication channels between Merlin and clients registered with MWI Pet Details Navigation to Comms > MWI Pet Messaging. It can also be accessed direct via 'Messages' in the Top Tool Bar. ...

10. User Icon

    Created On: 05/08/2025 in Top Tool Bar
    Details The User Icon is a new area of Merlin and sits in the top right hand corner of your screen in the site banner.  The initial(s) are that of the user currently logged in. When you click on the User Icon you are presented with the follow...

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