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11. VetCheck Settings

    Created On: 04/08/2025 in Settings Available Settings
    Summary VetCheck settings can be find via Administration > Settings > VetCheck Details There are minimal settings in here. They are used when VetCheck is enabled for a practice and the URL is inserted once the module is enabled. ...

12. Access & Use

    Created On: 21/05/2025 in Our Support Portal
    Summary Merlin users are able to access our ticketing support portal to raise customer queries, report incidents and request additional services to name a few. Details To access the Support Portal, you can either click this link , as well as s...

13. New Order

    Created On: 21/05/2025 in Inventory Wholesale Send An Order
    Summary Orders can be sent directly from Merlin to the following wholesale suppliers in the UK: MWI Animal Health, Covetrus and NVS. Details Create a New Order Navigate to Inventory > Wholesale > New Order . Ensure the corre...

14. Distinct Advantage

    Created On: 21/05/2025 in Inventory Wholesale Send An Order
    Summary If you are a MWI wholesale user and your have joined our Distinct Advantage Program (loyalty reward program, providing you with access to discounts or priority access to a number of services). Any items that are 'Distinct Advantage' item...

15. Dashboard

    Created On: 21/05/2025 in Inventory Wholesale Receive an Order
    Summary The MWI Dashboard is available to MWI Animal Health Wholesale users. This screen allows you to view which items are due to arrive into the practice along with the statuses of outstanding orders. This screen is used to arrive stock into yo...

16. View Orders

    Created On: 21/05/2025 in Inventory Wholesale Receive an Order
    v2.3.86 Summary The View Orders screen is used to view all orders. The contents of orders, order statuses and the arrival of orders can be handled within this screen.   If you are an MWI wholesale user, for receiving stock, see: Dashboard. ...

17. Price Update

    Created On: 21/05/2025 in Inventory Wholesale Wholesale Capabilities
    Summary This screen facilitates the import of pricing information from your wholesale supplier. This process stores your supplier's price file, onto which you may apply your markups and dispensing fees through Code Entry.   Details Importing Pr...

18. Check Codes

    Created On: 21/05/2025 in Inventory Wholesale Wholesale Capabilities
    Summary Check Codes checks your internal list of codes against the supplier's price file ensuring that all codes remain valid so that your prices and stock levels are able to update automatically. It is recommended to run a check codes report af...

19. Barcodes

    Created On: 21/05/2025 in Inventory Wholesale Wholesale Capabilities
    Note: This tab does not display for MWI Wholesale users as all batch information is displayed within the ASN. Details When an item is imported into Merlin, if it has an associated barcode, it will display within the Barcodes tab along with oth...

20. Destock Diversion

    Created On: 21/05/2025 in Inventory Wholesale Wholesale Capabilities
    Summary This sheet provides information on how to setup single stock management location for 2 sites. This functionality is used to allow multiple practices to destock from one single location. Details In the instructions below 'Site B' will ...

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